Procedure Review
Turning Procedures Into Real-World Safety
Bridging the gap between what is written and what actually happens on the ground.
Who Are Your Procedures Actually Written For?
Auditors? The board? Your clients? If your safety documents are written with anyone other than your frontline people in mind, they’re not doing their job.
Procedures, standards and processes should be written to help your people carry out tasks safely and confidently — not to satisfy a checklist or impress a regulator.
That’s where Proceedure Review – or Procedure Usability Review – comes in.
Designed for people, not paperwork
What Is Procedure Usability Review?
Using the principles of human cognition and behaviour, our methodology gives you a measurable way to improve how your documentation actually performs in the real world. The results speak for themselves:
- Fewer comprehension errors
- Fewer performance errors
- Stronger safety outcomes across the board
More than a document review
Most organisations don’t realise there’s a meaningful difference between a user and a reader — or between a procedure, a standard and a process. These distinctions matter, and getting them right is the foundation of truly effective documentation.
Our review includes:
- A full usability assessment of your procedures, processes and standards
- Human Factors Task Analysis to understand how your people actually interact with your documents
What Steps Are Involved?
1.
Scoping
Identify which documents are in scope and agree priorities with the client.
2.
Document Collection
Gather all relevant procedures, standards and processes.
3.
User Profiling
Establish who the end users are, their roles, literacy levels, and task contexts.
4.
Usability Assessment
Review each document against established usability criteria (clarity, structure, language, layout).
5.
Human Factors Task Analysis
Map tasks to how people actually perform them in practice.
6.
Gap & Error Analysis
Identify where comprehension or performance errors are most likely to occur.
7.
Reporting
Deliver findings with a usability score or rating per document.
8.
findings & rewriting
Provide actionable improvements, or offer a rewrite service.
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Frequently Asked Questions
Procedure Usability Review is a structured approach to assessing whether your procedures, standards, and processes are clear, practical, and actually followed by your workforce—not just documented for compliance.
In many organisations, procedures are written for auditors or management rather than the people carrying out the work. This can lead to confusion, inconsistent application, and increased risk.
We review your documentation alongside real working practices, applying human factors principles to identify where misunderstandings, errors, or inefficiencies may occur.
Clear, usable procedures reduce errors, improve consistency, strengthen safety performance, and help ensure that safe systems of work are actually followed.